1. Cancellation policy
Important information – No refund policy for software optimizations / FLAWLESS Performance Flash
The customer pays for the programming work that we – FLAWLESS Industries UG – do, not for the result of this work. Any work we do or spend time on must be remunerated. For this reason, no refunds are possible for software optimizations, neither in full nor in part.
In our online store, we offer products that are not physically tangible and irrevocable, which also means that no refund is possible after the product has been purchased.
Please make sure that you have carefully read and understood our guidelines before placing an order.
Due to our refund policy (see above), you waive any refund claims through PayPal Buyer Protection.
FLAWLESS Industries UG (haftungsbeschränkt) expressly points out that tuning – regardless of whether it is software or hardware modifications – can or is a development process. Since it cannot be ruled out that, for example, the manufacturer itself may provide control units with patches or updates via telematics, or that the customer may have carried out further modifications that do not correspond to the series, further adjustments may be necessary after a software optimization or modification that only occur or become noticeable at the customer’s premises. These may require a return visit or a renewed condition of the control unit. FLAWLESS Industries UG (haftungsbeschränkt) is expressly not liable for vehicle failures or similar that occur as a result or for costs incurred without consultation with FLAWLESS Industries, such as dealer visits as part of a fault diagnosis or shipping costs.
(1) If the customer is a consumer, they have a right of withdrawal in accordance with the following provisions:
(2) Right of withdrawal
You have the right to withdraw from this contract within seven days without giving any reason.
The withdrawal period will expire after seven days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the last good, or the lot in case of an agreement on several goods forming one single order, or the delivery of a good in several lots or pieces).
The withdrawal period for services is seven days from the date of the conclusion of the contract.
To exercise your right of withdrawal, you must notify us:
FLAWLESS Industries UG (haftungsbeschränkt)
Pilatusring 20
91353 Hausen
Telephone: +49 9191 351956
E-Mail: en.support.shop@flawless-industries.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the model withdrawal form on our website or send us another clear declaration. If you make use of this option, we will send you a confirmation of receipt of such a withdrawal without delay (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired and you have returned the goods via our online returns center within the period defined below.
(3) Consequences of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, without undue delay and in any event not later than 31 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such repayment using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of such repayment.
If you have requested that the services commence during the revocation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you notify us of the exercise of the right of revocation with respect to this contract, compared to the total scope of the services provided for in the contract.
We can refuse a refund until we have received the returned goods or until you have provided proof that you have sent the goods back to us, whichever is earlier.
You must return the goods to us immediately and in any case no later than 7 days from the day on which you notify us of the cancellation of this contract, to
FLAWLESS Industries UG (haftungsbeschränkt)
Pilatusring 20
91353 Hausen
Telephone: +49 9191 351956
E-Mail: en.support.shop@flawless-industries.de
The deadline is met if you send the goods before the expiry of the period of 7 days. You bear the immediate costs of returning the goods.
(4) Exceptions to the right of withdrawal
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply or expires for the following contracts:
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- for the delivery of goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery or that have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of goods that are made according to customer specifications or clearly tailored to personal needs
- for services, if FLAWLESS Shop by FLAWLESS Industries has provided these in full and/or you have taken note of and agreed before placing the order that we can begin providing the service (usually by sending the control unit) and you lose your right of withdrawal upon full performance of the contract (in particular software services);
- for software optimization services, when FLAWLESS Shop by FLAWLESS Industries has fully executed them, since the result of different factors that cannot be influenced by FLAWLESS Industries;
- for software optimization services / FLAWLESS Performance Flashes in general, as this is a product made to customer specifications. In this case, the service and not the result is to be considered.
2. Exclusion of the right of withdrawal
(1) The right of withdrawal does not apply to contracts
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- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can quickly perish or whose expiration date would quickly be exceeded;
- for software optimization services in general, since this is a product made to customer specifications. In this case, the service and not the result is to be considered.